Widerrufsrecht

Refund Policy

All digital sales are final.
If you experience a problem with your digital purchase — such as downloading issues — please contact our ebook and audiobook delivery partner at help@bookfunnel.com. Their support team is excellent and will help you get your book onto your preferred device.

Print Books – Returns & Refunds

All of our paperbacks are printed on demand, which means they are custom-made for each order. Under the UK Consumer Contracts Regulations 2013, made-to-order items are exempt from standard change-of-mind returns.

However, if your book arrives faulty, damaged, or incorrect, we absolutely want to make it right. In these cases, please email us at ruby@rubyscott.com within 7 days of receiving your order (based on delivery tracking).

Use the subject line “Returns” and include:

  • Your name and order number

  • A brief description of the issue

  • Photographs of the faulty item

You can choose whether you'd like a replacement or a refund — we want you to be happy with your purchase.

Shipping and Missing Orders

All of our paperbacks are printed and shipped by a trusted print-on-demand partner. At checkout, customers can choose between tracked and untracked delivery options.

If you choose tracked delivery, your order comes with full tracking and delivery confirmation. In the unlikely event your package goes missing, we will gladly issue a replacement or refund once confirmed by the delivery provider.

If you choose untracked delivery, we unfortunately cannot offer refunds or replacements for missing packages. Without tracking, we're unable to verify delivery status, and our printing partner does not cover losses in these cases.

To ensure peace of mind, we always recommend selecting a tracked shipping option at checkout, especially for higher-value orders or international deliveries.

If you have any questions about your delivery options or order status, don’t hesitate to contact us at ruby@rubyscott.com.